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Returns & Exchanges

CTS Off-Road, LLC offers returns for most items within 30 days of receipt of shipment.
Before you begin the returns or exchange process, please check the manufacturers’ product manual and troubleshooting information. For technical support contact the Manufacturer Directly.
What can you return?

  • Most new, Unopened, still factory sealed merchandise within 30 days of receipt of shipment. *
  • *Some Manufacturers products (programmers and other electronic equipment) have an “All Sales are final” policy. Products shipped by truck freight, Special Orders, and some non-stocked items are non-returnable as well. CTS Off-Road, LLC will not be able to return products from those Manufacturers.
  • Bumpers, fuel tanks, and other large or special order items are not returnable. Programmers and other electronic equipment may not be returnable if you have installed it in your vehicle.
  • Used, Damaged or altered items are non-returnable.
  • NO RETURNS WILL BE ACCEPTED FOR ANY REASON WITHOUT A PRIOR RETURN AUTHORIZATION NUMBER (RMA). NO COD SHIPMENTS WILL BE ACCEPTED.

Returns Procedure:

  • Contact CTS Off-Road, LLC at 877-307-0900
  • Request an RMA for the item you wish to return.
  • Prepare your package in original packaging, with all parts, pieces and paperwork that were included when delivered.
  • Print shipping label that will be emailed to you and affix it to the outside of the packaging box.
  • Return your item via your preferred shipping provider.*
  • *If return is due to an improperly or incorrectly shipped item from CTS Off-Road, LLC, your label will be freight-prepaid.
  • Upon receipt of your return, CTS Off-Road, LLC will inspect your item and issue a refund according to CTS Off-Road, LLC’s refund & restocking fee schedule*

Refunds & Restocking fee schedule:
Returned Item Condition/Amount you will Receive
Items in original, new, factory sealed condition within the 30 days of receipt window

  • 90% of the items price

Items in original, new, factory sealed condition past the 30 days of receipt window

  • 75% of the items price

Items that are opened, obviously used, damaged, missing parts, or not in original condition.

  • 50% of the items price

*Exhaust Systems, due to the required re-boxing and repacking, are subject to a higher restocking fee

  • 70% of the items price

*For most items, the return window is 30 days after delivery. To check on the return window, go to ctsoff-Road.com and click on My Account, Login and look at your order containing the item you are returning. Tracking information will be displayed, and show you delivery time.
**Tax on restocking fee/refunds will apply to items purchased in the State of Pennsylvania.
Refund Time Frame:
Refunds are typically based on the payment method used at the time of purchase.
Payment Type/Refund Method
Refund Timeframe (after item is received)
Credit Card

  • Refund to Credit Card
  • 3-5 days to show on Account when refunded

PayPal

  • Refund to PayPal
  • Typically instantly

Gift Certificates

  • No Refunds issued
  • Not Applicable

Note: After CTS Off-Road, LLC has received your item, it can take 48-72 business hours to process your returned item and issue a credit.
Exchange Procedure:

  • If the item you purchased is not what you need, you may exchange it with another item within 30 days of receipt of product.*
  • *Item to be exchanged must be in new, factory sealed condition with all parts, pieces and packaging included.
  • Exchanges will be for full value of the original item.
  • Contact CTS Off-Road, LLC at 877-307-0900
  • Request an RMA for the item you wish to exchange.
  • A Shipping label will be emailed to you. Print it and affix it to the outside of the packaging box.
  • Return item to CTS Off-Road, LLC via your preferred shipping method
  • When received, CTS Off-Road, LLC will inspect the item, and if complete as described*, will apply full-value credit to your replacement order.
  • *If item is not in new, factory condition, or shows signs of use, missing parts, damage or incomplete packaging, your full-value refund will be adjusted accordingly.

Core Returns Procedure:
Core Charges are based on individual Manufacturer Policies. Each Manufacturer has different policies for returning cores, and core refunds. Specific Core procedures will be emailed to you after your order is placed.** Cores are to be returned directly to the Manufacturer. If you return a core to us, we will be forced to charge you to re-ship your core to the Manufacturer. This re-shipment charge will be deducted from your core refund.
Core Status /Amount you will Receive
Re-buildable Cores received within 30 days of original product delivery
Full Refund
Re-buildable Cores received within 30-59 days from original product delivery*
80% Core Charge Refunded
Re-buildable Cores received within 60-89 days from original product delivery*
60% Core Charge Refunded
Re-buildable Cores received after 90 days from original product delivery*
0-50% Core Charge Refunded*
Non-Re-buildable Cores
Refunds if any, are per the Individual Manufacturers discretion

*Manufacturers directly assess a Cores capability of being Re-built. CTS Off-Road, LLC is not responsible for any charges or percentages of refunds due to the determination of a Core Manufacturer.
**Instructions for Core Returns Procedures will be emailed to you after your order is placed. Please read and follow the procedure for your specific Manufacturer. You are responsible for all core return shipping back to the Manufacturer, along with insurance and tracking to verify the core arrived at the Manufacturer. The Manufacturer will inspect your core, and make core refunds based on their findings. If a core is un-buildable, they will adjust or deny your core refund accordingly. Core refunds are NOT guaranteed. CTS Off-Road, LLC will be notified by the Manufacturer of your refund, and will process that refund as soon as it is provided to us. It can take the Manufacturer and accounting process 3-4 weeks after core return arrival to complete this process. CTS Off-Road, LLC is not responsible for delayed refunds, or lost/damaged cores.